Shipping handled via USPS & UPS. We have flat fee shipping that includes insurance. We have fulfillment centers for capsules and dry, gel and wholesale. Example: You order gel and capsules. Shipping fee for gel and capsules will be combined. Please allow up to  7 to 10 business days for delivery. Orders can be tracked via FB messenger, text message, or If package is lost, damaged or stolen and you have Route insurance you can file a claim at If there is an error by customer or return, customer is responsible for shipping and restocking fee ($5-$10 depending on item)